![]() ![]() During the course of their efforts, they broke the lock on my door and I had to call a locksmith. The crew called to come early and when they arrived declined to try getting the fridge through the garage (although the existing fridge went in that way) and instead tried to get it through the front door, scratching it and damaging my front door. I had a refrigerator delivery scheduled for today, purchased from Lowes. My husband and I will end up taking two days off from work for just one refrigerator. I paid $200 to a private technician for the oven and cooktop installation. Hunt Customer Service denied me the right to talk to a manager or a supervisor above Carmen. Customer service did not try to contact the manager at the site. My third claim is against JB Hunt Customer Service because I called several times, and even asked not to be connected to Carmen anymore and their answer was that only the site at Joliet can solve my problem. The refrigerator damage was because the dolly was not the same J.B. Hunt should also equipped the contractor with the same quality tools. Hunt must provide training to both, their workers and the contractors because for customers they both provide service on behalf of J.B Hunt. In order to guarantee that customers can rely on the job WELL done, J.B. I do not blame the contractor for my bad experience or for the damage on the refrigerator, but J.B. It is clear that Carmen did not preserve nor protected my interest as a customer. Let's also not forget that I was subject to arrogance and inadequate treatment by Carmen. In case Jose R******** was not available or any other J.B.Hunt specialist, she could have contacted me to give me the option to accept the service of a contractor or change the delivery day. ![]() Carmen impersonated the manager, and at the same time she denied me my right to speak with the real manager. Carmen ignored my request for a qualified professional and my absolute refusal to accept a contractor. Hunt from Joliet, IL for being the person who caused me those unpleasant experiences and my disappointment with J. My claim is in the first place against Carmen, from J. ![]()
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